In case you don’t find the driver please call us immediately. You can find our phone number on your confirmation email. If you organize alternative transport without communicating it to us we will be released from our obligation to provide the service and no amount will be refunded.
If the driver of your private transfer cannot reach you, he will call the mobile phone number provided by you during the booking process. Please make sure you travel with that mobile phone and that it is on. If he cannot reach you at the phone number provided, we will not be able to provide the service and no refund will be made.