Our suppliers monitor flights and wait up to 60 minutes after the scheduled arrival. For longer delays:
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Notify us through the MyTransfers app or website support center as soon as possible
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If the driver cannot wait and you haven’t contacted us, the service may be forfeited
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Refunds are only possible if pre-approved and supported by documentation
❗ Important Information Regarding Booking Changes
If your scheduled pick-up time is more than 24 hours from now, you must amend your booking yourself.
If you're unsure how to do it, please refer to our step-by-step guide:
👉 How to Amend a Booking
📱 Download the MyTransfers App
Easily manage your bookings, track your driver in real-time, and receive instant notifications – all from your phone.
The app is free, secure, and available for both Android and iOS:
🔗 For Android (Google Play):
Download from Google Play
🔗 For iOS (App Store):
Download from the App Store
🛫 Travel smarter. 🚘 Ride easier. 📩 Get all updates directly on your phone.